Cancellation & Refund Policy

Last updated: January 1, 2024

At Teenva AI and Digital Ventures, we aim to deliver high-quality IT and digital solutions. This policy outlines how cancellations and refunds are handled.

1. Service Cancellations

Clients may request cancellation of services by writing to sales@teenvaai.com.

Cancellations are subject to review depending on project stage and resource allocation.

2. Refund Eligibility

Advance Payments / Deposits

are non-refundable once the project has commenced.

Milestone Payments

are refundable only if the work corresponding to that milestone has not started.

Completed Services

are non-refundable.

3. Refund Process

Refunds, if applicable, will be processed within 7–10 business days to the original payment method.

Transaction charges deducted by payment gateways or banks are non-refundable.

4. Exceptions

No refunds will be issued in cases of:

Client delays in communication or approvals.

Change of mind after project commencement.

Third-party service issues (e.g., hosting, domain providers, payment gateway failures).

5. Contact for Cancellations/Refunds

For assistance, please contact:

sales@teenvaai.com +91 9572020107